Jobs at Estrada International Staffing Solutions – Apply Now

Job Objectives

• Are you a dynamic and customer-focused professional looking for an opportunity to be part of a leading medical facility? Join our client team in the capacity of a Client Liaison trainee and play a vital role in ensuring top-notch client experiences and effective communication between our client facility and its valued clients.
• The ideal candidate will have excellent communication and customer service skills, as well as the ability to build relationships and resolve issues. He or she will be responsible for managing client expectations, providing status updates, and ensuring that all client needs are met in a timely and efficient manner.
• Our client is a thriving fertility clinic dedicated to helping individuals and couples achieve their dream of parenthood. They are committed to providing the highest standard of care and cutting-edge treatments in the field of reproductive medicine.

Principal Duties / Responsibilities
Operational Responsibilities:
Inquiry Taking:

• Handle client inquiries with professionalism, providing accurate information and guidance.
• Ensure that all client inquiries are addressed promptly and comprehensively.

Enquiry Follow-Up (FLU):

• Follow up with clients who have made inquiries to gather feedback and assess their satisfaction.
• Use FLU data to improve the quality of services and enhance the client experience.

FLU on Way Forward:

• Engage with clients to discuss the next steps in their medical journey, providing guidance and support.
• Ensure that clients are well-informed about their options and the path forward.

IVF Call Centre FLU:

• Manage inquiries and communication related to the In Vitro Fertilization (IVF) call center.
• Assist clients seeking IVF services and provide them with relevant information.

Front Desk Duties:

• Handle front desk responsibilities, including welcoming clients, providing assistance, and maintaining a professional and organized reception area.

Strategic Responsibilities:
MD Facebook Live Program:

• Coordinate all activities related to the Medical Director’s monthly Facebook live program.
• Ensure that the program runs smoothly and is engaging for the audience.

Creative Approvals:

• Coordinate and obtain approvals for creatives that are forwarded to advertising agencies and internal staff.
• Ensure that all creatives align with the facility’s brand and messaging.

Doctor and Hospital Relationships:

• Maintain a cordial and effective relationship with doctors and their affiliated hospitals.
• Ensure that doctors receive appropriate and timely compensation for their services.

Learning and Growth:

• Invest in personal and team learning and growth.
• Prioritize the enhancement of employee competencies, promote the use of technology, and motivate employees to uphold integrity and professionalism.

Job Requirements
To be successful in the role, the candidates should meet the following requirements:
Education:

• Possess a minimum of HND (minimum of Upper Credit) or BSc. (minimum of 2 nd Class Lower) in any Social Science or Supply Chain field

Experience:

• Minimum of 1 year relevant work experience.

Technical Competencies:

• Proficient in Healthcare processes.
• Excellent knowledge in marketing.
• IT Systems Skills.

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Job Objectives

• As the Team Lead – Sales, you will play a critical role in driving sales growth and achieving revenue targets for the insurance products and services.
• Leading a team of sales professionals, you will be responsible for developing and executing strategic sales initiatives, fostering a high-performance culture, and ensuring the attainment of ambitious sales goals.
• With a focus on customer acquisition, retention, and satisfaction, you will lead by example, inspiring and empowering your team to deliver exceptional results and uphold the company’s reputation for excellence.

Principal Duties / Responsibilities
Sales Strategy and Planning:

• Develop and implement strategic sales plans to achieve revenue targets and drive business growth.
• Analyze market trends, customer needs, and competitor activities to identify opportunities for sales expansion and differentiation.
• Establish sales objectives, KPIs, and performance metrics to measure progress and track sales team effectiveness.

Team Leadership and Development:

• Lead, mentor, and coach a team of sales professionals, providing guidance, support, and motivation to maximize individual and team performance.
• Foster a collaborative and high-performance culture, promoting teamwork, accountability, and continuous improvement.
• Conduct regular performance evaluations, provide constructive feedback, and implement training and development initiatives to enhance sales capabilities.

Customer Relationship Management:

• Build and maintain strong relationships with key clients, brokers, and strategic partners to drive sales opportunities and ensure customer satisfaction.
• Identify customer needs, address inquiries and concerns, and provide personalized insurance solutions tailored to individual requirements.
• Collaborate with internal stakeholders, including underwriters, product managers, and customer service teams, to deliver seamless customer experiences and exceed expectations.

Sales Operations and Reporting:

• Oversee sales operations, including pipeline management, forecasting, and territory planning, to optimize sales efficiency and effectiveness.
• Monitor sales performance, analyze sales data and trends, and prepare regular reports and presentations for senior management review.
• Implement sales enablement tools and technologies to streamline processes, enhance productivity, and support sales team effectiveness.

Compliance and Risk Management:

• Ensure compliance with regulatory requirements, industry standards, and company policies and procedures.
• Identify and mitigate sales-related risks and issues, proactively addressing potential challenges and ensuring adherence to ethical standards and best practices.

Job Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field. Master’s degree is a plus.
• 4 – 5 years of experience in sales leadership roles within the insurance industry, with a proven track record of achieving and exceeding sales targets.
• Strong understanding of insurance products, sales processes, and industry dynamics, with experience across various insurance lines (e.g., life, health, property, casualty).
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve goals and drive results.
• Strategic thinker with analytical and problem-solving abilities, capable of developing and executing effective sales strategies to capitalize on market opportunities.
• Proficiency in sales management software, CRM systems, and Microsoft Office suite.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, with a high degree of resilience, adaptability, and drive for excellence.

Benefits
HMO, Pension, and other benefits

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