Latest Jobs at Craftmerce – Apply Now

Job Description

• We are seeking a proactive and results-driven Outbound Lead Sales Associate to join our team.
• The ideal candidate will be passionate about sales, and have a strong ability to identify and engage potential African brands interested in partnering with Craftmerce.
• As an Outbound Lead Sales Associate, you will play a crucial role in expanding our network of African brands and driving growth for Craftmerce.

Responsibilities

• Lead Generation: Research and identify potential African brands that align with Craftmerce’s mission and values. Utilize various channels, such as online platforms, industry directories, and social media, to generate leads.
• Outbound Sales Outreach: Initiate contact with leads through personalized emails, phone calls, and social media messages. Introduce Craftmerce’s platform and value proposition, highlighting the benefits of partnering with us.
• Relationship Building: Build rapport and establish relationships with African brands through effective communication and follow-up. Understand their needs, challenges, and objectives to tailor solutions that meet their requirements.
• Product Presentation: Present Craftmerce’s platform and services to potential African brands, emphasizing the unique features, benefits, and opportunities for growth. Showcase success stories and case studies to demonstrate the value of partnering with Craftmerce.
• Negotiation and Closing: Negotiate terms and agreements with African brands, including pricing, contract terms, and partnership details. Collaborate with internal teams to ensure alignment and the feasibility of partnerships.
• Pipeline Management: Maintain a detailed pipeline of leads and opportunities, tracking progress and updating information in Craftmerce’s CRM system. Provide regular updates and reports on sales activities and outcomes.

Requirements

• Bachelor’s Degree in Business Administration, Sales, Marketing, or related field.
• 1-3 years of experience in outbound sales, preferably in the e-commerce or B2B marketplace industry.
• Strong prospecting and lead generation skills, with a proven track record of achieving sales targets.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence decision-makers.
• Results-oriented mindset with a focus on driving revenue growth and expanding market reach.
• Familiarity with CRM software and sales automation tools.
• Knowledge of African markets,handcrafted artisanal brands,cultures, and industries is a plus.

Benefits:

• Competitive salary
• Performance-based bonuses
• Flexible work hours
• Remote work options
• Professional development opportunities.

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Job Description

• We are seeking a detail-oriented and organized Operations and Onboarding Associate to join our growing team.
• The ideal candidate will be passionate about customer service, operations management, and process improvement, with a strong ability to multitask and prioritize tasks effectively.
• As an Operations and Onboarding Associate, you will play a crucial role in ensuring the smooth onboarding of new customers and the efficient management of day-to-day operations.

Responsibilities

• Customer Onboarding: Guide new customers through the onboarding process, including account setup, product listing, and integration with Craftmerce’s platform. Provide training and support to customers to optimize their experience and ensure a smooth transition onto the platform.
• Operations Management: Oversee day-to-day operations to ensure the efficient functioning of processes. Monitor key performance indicators (KPIs) related to onboarding, order processing, and customer satisfaction. Identify areas for improvement and implement operational enhancements to streamline workflows and increase efficiency.
• Customer Support: Serve as a primary point of contact for customer inquiries, concerns, and escalations. Address customer issues promptly and effectively, striving to achieve high levels of satisfaction. Collaborate with other teams to resolve complex customer issues and ensure a timely resolution.
• Supply Chain Management: Manage relationships with suppliers and vendors to ensure timely delivery of products. Monitor inventory levels and replenish stock as needed to meet customer demand. Optimize the supply chain to minimize costs and maximize efficiency.
• Logistics Coordination: Coordinate shipping and delivery processes, including order fulfillment and tracking. Work closely with logistics partners to manage transportation and distribution. Ensure accurate and timely delivery of products to customers.
• Reporting and documentation: Maintain accurate records of customer interactions, orders, and operational activities. Generate reports on key metrics and performance indicators for management review. Document processes and procedures to ensure consistency and compliance.

Requirements

• Bachelor’s Degree
• 1-3 years of experience in operations management, customer service, or a related role.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.
• Proficiency inCRM software.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Experience in the e-commerce or B2B marketplace industry is a plus.