Job Openings at Limeswood Int'l Company – Apply Now

Job Overview

• We are seeking a highly motivated and technically proficient Technical Sales Specialist to join our sales team.
• The ideal candidate will have a deep understanding of our products/services, as well as the technical expertise to effectively communicate the features and benefits to potential customers.
• The Technical Sales Specialist will play a crucial role in driving sales growth by providing tailored solutions to meet the needs of our clients.

Responsibilities

• Technical Expertise: Demonstrate an in-depth understanding of our products/services, including their features, functionality, and applications.
• Customer Engagement: Identify and engage with potential customers to understand their technical requirements and propose appropriate solutions.
• Sales Presentations: Conduct product demonstrations, presentations, and technical workshops to showcase the value proposition of our offerings.
• Solution Development: Collaborate with customers to design customized solutions that address their specific technical challenges and requirements.
• Proposal Preparation: Prepare detailed proposals, including technical specifications, pricing, and implementation plans, in collaboration with the sales and engineering teams.
• Relationship Management: Build and maintain strong relationships with key customers, acting as a trusted advisor and technical resource.
• Market Analysis: Stay informed about industry trends, competitive offerings, and emerging technologies to identify new sales opportunities and market trends.
• Sales Support: Provide technical support to the sales team throughout the sales cycle, including responding to technical inquiries, conducting product demonstrations, and addressing customer concerns.
• Sales Reporting: Maintain accurate records of sales activities, customer interactions and provide regular reports to management.

Requirements

• Bachelor’s degree in Engineering or related field. (Master’s degree preferred)
• Proven experience in technical sales, engineering, or a related field.
• Strong technical aptitude with the ability to understand and communicate complex technical concepts effectively.
• Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences.
• Demonstrated problem-solving skills and the ability to develop creative solutions to meet customer needs.
• Experience in solution selling and consultative sales approaches.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel as needed to meet with customers and attend industry events.
• Strong customer focus and a commitment to delivering exceptional service.
• Technical certifications related to our products/services.
• Previous experience in a customer-facing technical role, such as technical support or pre-sales engineering.
• Familiarity with relevant industry standards and regulations.
• Experience with project management methodologies and tools

KPI

• Sales Revenue: The most basic KPI for any sales role is the revenue generated from sales. This will be measured monthly, quarterly, and annual basis.
• Number of New Customers: The total number of new customers acquired within a specific period.
• Average Deal Size: The average value of each sale made by the sales representative.
• Email/Call Response Rates: The percentage of emails or calls that receive a response from potential customers.
• Opportunity-to-Close Conversion Rate: The percentage of sales opportunities that result in closed deals.
• Time to Close: Track the average amount of time it takes for a lead to progress through the sales process and convert into a paying customer.
• Activity Metrics: These include metrics such as the number of customer calls, meetings, demos, or presentations conducted. While activity alone doesn’t guarantee success, it’s important to consistently engaging with potential customers.

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Job Overview

• The Product Support and Business Manager is responsible for overseeing the seamless functioning of product support operations while also playing a pivotal role in the strategic management of business objectives.
• This role involves coordinating with various teams to ensure the timely resolution of product-related issues, enhancing customer satisfaction, and driving business growth through effective planning and execution.

Responsibilities

Product Support Management

• Serve as the primary point of contact for product support queries and issues from both internal teams and external customers.
• Develop and implement strategies to streamline product support processes, ensuring prompt resolution of customer concerns.
• Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to address technical issues and enhance product performance.
• Assist clients in developing the right technical specifications for their projects involving a partner range of products.
• Monitor support metrics and analyze data to identify trends, areas for improvement, and opportunities to enhance customer experience.
• Provide guidance and training to support staff to ensure high-quality service delivery and adherence to best practices.

Customer Relationship Management

• Build and maintain strong relationships with key customers, understanding their needs and addressing concerns effectively.
• Gather feedback from customers regarding product performance, features, and usability, and communicate insights to relevant teams for product enhancement.
• Act as an advocate for customers within the organization, ensuring their voice is heard and their concerns are addressed promptly.
• Attend partner trainings and authorize as the subject matter expert and focal point of interface on sales, system installations and products upgrade.

Business Strategy and Planning

• Contribute to the development of product roadmaps and business strategies, aligning them with market trends, customer feedback, and organizational goals.
• Analyze market dynamics, competitive landscape, and industry trends to identify opportunities for product innovation and business growth.
• Collaborate with sales and marketing teams to develop go-to-market strategies, product positioning, and promotional campaigns.
• Monitor business performance metrics, such as revenue, profitability, and market share, and develop action plans to achieve business targets.

Project Management

• Work on bids and tenders; generated technical, solution architecture and commercial proposals for projects.
• Lead cross-functional projects related to product support, business development, and process improvement initiatives.
• Define project scope, objectives, timelines, and resource requirements, and ensure timely project delivery within budget constraints.
• Coordinate with stakeholders across different departments to ensure alignment and effective communication throughout the project lifecycle.

Risk Management and Compliance

• Identify potential risks and compliance issues related to product support operations and business activities, and develop mitigation strategies.
• Stay updated on industry regulations, standards, and best practices related to product support and business management, ensuring compliance with relevant requirements.

Requirements

• Bachelor’s degree in mechanical or electrical engineering or related field (Master’s degree preferred).

COREN/MNSE

• Certification will be an added advantage.
• Proven experience in product support, customer service, or technical support roles, preferably in a technology-driven environment.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, stakeholders, and team members at all levels.
• Project management experience, including the ability to lead cross-functional teams and manage multiple projects simultaneously.
• Knowledge of business strategy development, market analysis, and financial modeling.