Head of Department, Solutions Delivery at a Reputable Company – Apply Now

Purpose

• The purpose of this role is to own lead the Solutions Delivery Function; be a guide and coach for the agile teams to achieve the desired 
• OKR’s/Goals for the Alliance Consulting and Digital Solutions Company within the Alpha Beta Consulting Group. The role is to ensure that solution delivery and support efforts are on track for the consistent delivery of high level of client services in an effective and cost-efficient  manner.

Job Objectives

• The role of the Head of Solutions Delivery is to explore and understand internal and external customer needs, deliver the best 
• solutions and implement them.
• The role provides teams with a clear direction when creating solutions.
• This role is technically proficient at designing and delivering technology-based solutions through standardized project delivery 
• practices, and supplementing skills with external providers when approved.
• Ensures committed portfolio of projects are delivered within agreed constraints.
• Ensures compliance with standard processes,  policies and procedures during solution developme

Job Responsibilities

• Management of designing, building and deployment of solutions  including new application developments and major enhancements  to existing applications and systems.
• Manage end-to-end the solution development lifecycle for new and existing services.
• Contribute to project scoping, planning, and management while being an agile champion.
• Deliver committed portfolio of projects within agreed constraints.
• Overseeing different stages of project execution by supervising staff while working in collaboration with the ACDS project managers and scrum masters.
• Serve as point of escalation, review and approval for key issues and  decisions for all solution delivery domains.
• Ensuring that the tools and environment required for solution development are available and accessible.
• Consistent review, updates and enforcement of established solution delivery processes, policies and standards and  ensuring that they are in alignment with current industry trends.
• Development of future-proofed solution delivery roadmap and adoption of emerging and evolving technologies such as AI,  application containerization and orchestration into solution delivery.
• Ensuring that the business analysis function supports the development of solutions by performing scoping assessments,  developing business cases and defining functional requirements.
• Ensuring that Quality Assurance function supports the development  of solutions by executing the quality assurance plan, which comprises the procedures, techniques, and tools that are employed to make sure that a product or service aligns with the requirements defined in the SRS software requirement specification).
• Ensuring that the Release and Deployment Management function  supports the development of solutions by executing the processes for scheduling and controlling the movement of releases to test and live environments.
• Ensure that all application security designs and implementations adhere to enterprise security standards.
• Provide high level validation to technical design documents.
• Contribute to company’s overall budgeting activities and managing department’s budgets and resources.
• Talent identification, hiring, training, coaching, mentoring and supervision of solution delivery team members.
• Responsible for the appraisal of direct reports and other team members as needed.
• Evaluating consumer feedback and instituting changes as necessary to manage expectations.
• Ensuring that solutions delivered are cost-effective and stay within  budget
• Acting as liaison officer among several teams to build partnerships and develop solutions.
• Building and managing relationships with clients, vendors, and businessunits
• Contribute to project scoping, planning, and management while being an agile champion.
• Hands-on programming and design as needed
• Monitor and review competitors’ programs as a basis for software upgrades.
• Delivery of an excellent experience to the customers and the teams.
• Responsible for the gross margin for the solutions delivery business unit.
• Performing dynamic and agile resource allocation and workload assignment according to delivery requirements
• Analyse customer’s requirement, set delivery priorities and make schedule adjustments to meet delivery goals.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Responsible for implementing Goals/OKR’s for the business unit and  providing guidance  to help Agile teams achieve their respective Goals/OKRs.
• Ensuring that the solution delivery teams team maintain high level of competence and operational excellence.
• Contributing to negotiation of contracts, commercial delivery rates for new and existing customers

Key Performance Indicators

• Solutions delivery as per client and business needs
• Solutions delivery as per organisational standards i.e., policies, architectural standards, etc.
• Quality of business analysis
• Quality of solution design
• Cycle time
• Code stability
• Code simplicity
• Code churn
• Code Vulnerability – # of application security violations/incidents
• Timely release of products and product feature

Competence Requirements

• 10 years of, high-quality Solution Development and Delivery  experience.
• Experience with SDLC.
• Deep technical expertise in application development and a good understanding of underlying business processes and systems.
• High commitment to meet business needs as well as service and operational level requirements
• Excellent understanding of business and technology domains and how hey inter-relate.
• Excellent understanding of the technology stack and how the different pieces fit together.
• Solution design and architecting skills
• Experience of working with multiple third-party vendors
• Good analytical, problem-solving and conflict resolution  skills
• Good communication skills
• Understanding of design thinking, product management, SDLC, and release plan process
• Good technical understanding and experience in:
  • Cloud Concepts: IaaS, PaaS, SaaS and related offerings from GCP, AWS, and Azure
  • Development Concepts: Full-stack, UX and UI
  • DevOps Concepts: CI/CD, IaaC, Code Repository, Quality Gates, Docker, Containers, Kubernetes, and related topics
  • DevSecOps
  • Data Centre Concepts: Networking, Security, Application Hig Availability.
  • Virtualization, Recovery, Business Continuity Management
  • DBMS’s as well as database design and management.
  • Open source Concepts
• Understanding of agile methodology and frameworks –  scrum,  kanban, XP and other related project management frameworks and  techniques – Waterfall.
• Extensive background in managing and delivering complex projects  throughout the agile lifecycle.
• Experienced managing multiple projects simultaneously, facilitating  status meetings, and presenting to large groups.
• Estimating, Budgeting, forecasting, and cost management for various  software projects.
• Worked on tools such as Jira, Confluence, Miro, Mural, Google Sheets to manage the project deliveries
• Proficiency in leading both physical and virtual teams
• Experienced in the adoption third-party-provided solutions and services
• Experienced in providing accurate and regular reports to senior management on the performance of solution delivery.
• Experience of working with Small, Medium, and Large Corporate customers
• Experience of dynamically scaling technical teams as per business needs.
• Experience of process development ownership and enforcement is preferred.
• Understanding of ethical handling of Private Data and professional ethics as applied to software development.
• An understanding of information legislation, such as the GDPR and NDPRUnderstanding of agile methodology and frameworks –  scrum, kanban, XP and other related project management frameworks and techniques – Waterfall.
• Extensive background in managing and delivering complex projects throughout the agile lifecycle.
• Experienced managing multiple projects simultaneously, facilitating status meetings, and presenting to large groups.
• Estimating, Budgeting, forecasting, and cost management for various software projects.
• Worked on tools such as Jira, Confluence, Miro, Mural, Google Sheets to manage the project deliveries
• Proficiency in leading both physical and virtual teams
• Experienced in the adoption third-party-provided solutions and services
• Experienced in providing accurate and regular reports to senior management on the performance of solution delivery.
• Experience of working with Small, Medium, and Large Corporate customers
• Experience of dynamically scaling technical teams as per business needs.
• Experience of process development ownership and enforcement is preferred.
• Understanding of ethical handling of Private Data and professional  ethics as applied to software development.
• An understanding of information legislation, such as the GDPR and  NDPR

Requirement

• Educational Qualification Minimum of a Bachelor’s Degree  Computer Science, Computer Engineering or related areas
• Professional Qualification Possession of any of the following certifications is desired: CBAP, CSQA and CSM

Desired Experience

• 14 to 18 years of relevant and verifiable experience across software solution delivery functions.
• Minimum of 8 years of managing software development projects using Agile methodology and frameworks.
• Minimum of 7 years of team building , leadership and management experience.

Culture Fit

• Honesty and Integrity
• Confidentiality and Accountability
• Effective collaborator and team player