Job Openings at Eden Solutions and Resources – Apply Now

Job Description

• As the Director of People & Culture, your duties is to lead our client’s company in recruiting, developing, and retaining talented people and create a positive and high performing work climate that employees can boast of.

What do you need to be successful?

• Recruit, develop, and retain the right people needed to achieve the company’s objectives
• Set clear direction and manage priorities across the people function.
• Create, communicate and evolve our policies, frameworks, systems and practices, to ensure all people activities are executed smoothly throughout the employee lifecycle.
• Recruit and maintain a pipeline of talent.
• Implement applicant tracking systems and processes.
• Help build and oversee an employer brand that attracts the very best talent.
• Work with management on compensation and benefits packages

Improve and maintain a high level of team member satisfaction and quality of life:

• Promote a positive company culture and open communication.
• Work with management to create a positive work climate, threw employee surveys, temperature checks, and change management.
• Implement and improve processes around contracts, pay slips, authorizations, sick leave, annual leave, absences due to maternity/paternity, etc. (with HRIS if necessary)
• Develop our DEI strategy, to ensure we are an inclusive employer for all

Empower team members to operate at their full potential:

• Partner with managers and team leads, coaching them and enabling them to foster a culture of high performance, including objective setting, appraisals and employee management and development.
• Work with management to set OKRs and evaluate the performance of each team member.
• Work with management to create a comprehensive training and development program for staff.

Ensure compliance with all employment laws and regulations:

• Proactively ensure offer letters, employment contracts, and confidentiality agreements follow laws and regulations.
• Review and maintain the Employee Handbooks
• Ensure new recruiting and hiring strategies follow laws and regulations.

Be a team player:

• Participate in all monthly 360 feedback sessions.
• Continuously learn by participating in 6 relevant webinars or by reading 6 relevant books per year and share what you learned with the team at monthly lunch & learns and/or through a blog post.

How important are you to the bottom line?

• As the Director of People and Culture, you play a pivotal role in shaping our client’s company success by optimizing its human capital, fostering a positive culture, and aligning HR strategies with business goals.
• Their contributions impact talent acquisition, retention, organizational culture, and overall company performance.

What should you have done in your career?

• Experience working in or with tech startups or tech enabled companies.
• A strong background in technology and in a high growth business (eg a scale-up); you thrive in dynamic working environments.
• International experience with multinational teams and office locations.
• Experience recruiting for C-Suite, technical and non-technical roles in African and global markets.
• Proven expertise in all things people operations: talent, performance, compensation and benefits, employee engagement and retention, org design, career development etc
• Must be willing to roll up your sleeves and get things done
• Excellent communication, interpersonal, and presentation skills
• High level of autonomy and accountability
• Comprehensive ability to liaise with Legal team on employment law across several Jurisdictions.

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Job Description

• As an EOR Specialist who will play a vital role in managing and owning the EOR project directory, ensuring timely resolution of issues, and providing support to the payroll and employee experience teams.
• You will also collaborate closely with internal departments, leverage tools such as Zendesk and Intercom, and continuously strive to improve processes, operations.

What do you need to be successful?

• Manage and own the EOR project directory, maintaining accurate and up-to-date records.
• Liaise with internal teams to meet Service Level Agreements (SLAs) and resolution goals.
• Support the payroll and employee experience teams on a daily basis, addressing any EOR-related queries or issues.
• Effectively utilize internal tools such as Zendesk, Intercom, and other designated systems to maintain accurate records and streamline processes.
• Act as the primary point of contact (POC) between EOR and the Customer Success Management (CSM) team, ensuring a seamless client and employee experience.
• Address and resolve any complaints or concerns related to payroll and onboarding, escalating to subject matter experts (SMEs) when necessary.
• Collaborate with the team to identify areas for improvement in processes, operations, and EOR partner/vendor networks.
• Stay updated on HR legal changes, trends and best practices.

How important are you to the bottom line?

• As a EOR Specialist, this role requires strong organizational skills, a deep understanding of HR practices, and exceptional communication abilities.

What should you have done in your career?

• 3+ years experience in an operational role or as a Project coordinator or Junior PM.
• Familiar with project management tools like: Notion, Jira, etc.
• Manages tight deadlines and excels in coordination.
• Experience working in a Remote setup, a high growth start-up or scale up.
• Fintech or HRtech experience.