Customer Service Representative at Zhouminq Nigeria – Hiring Now

Job Details

• Answering customer inquiries: This involves responding to questions about products, services, policies, and procedures through various channels like phone, email, chat, and social media.
• Resolving customer complaints: CSRs need to address customer issues and complaints with empathy and efficiency, aiming to find satisfactory solutions.
• Providing product support: This may include troubleshooting technical issues, guiding customers on product usage, and offering advice on the best solutions for their needs.
• Processing orders and transactions: Depending on the industry, CSRs might handle order placements, cancellations, returns, and refunds.
• Maintaining customer records: Accurate documentation of customer interactions and issues is crucial for tracking and future reference.
• Escalating complex issues: When necessary, CSRs need to escalate complex or unresolved issues to the appropriate teams or supervisors.
• Proactively identifying customer needs: Skilled CSRs can anticipate customer needs and offer relevant solutions or suggestions.
• Contributing to customer satisfaction: The ultimate goal is to ensure customer satisfaction and build long-term loyalty.