City Operations Lead, Benin
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 6 years
- Location Edo
- City Benin
- Job Field Sales / Marketing / Retail / Business Development 
Job Summary
You will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city you handle.. You will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.
Job Details
- Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
- Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
- Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
- Customer Base Expansion: Strategically increase the city’s customer base using various acquisition channels, focusing on enhancing retention rates.
- Client Management: contact centre operations to reduce customer churn and improve retention.
- Premium Client Management: Directly manage premium clients via Club Vendease, focusing on increasing value and Vendease’s share of wallet.
- Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
- Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
- Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
- Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
- Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
- Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts.
Requirements
- Successful experience in a managerial role with a team of not less than 10.
- 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams
- Inspirational Leadership style and hands-on approach
- Demonstrated ability in all aspects of leadership, including motivation.
- Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
- Excellent written and verbal communication skills, including presentation and public speaking skills
- Experience working with multiple office locations as well as at-home agents.
Technical Skills and Competencies
- Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends.
- Networking: Strong network within the hospitality industry to leverage for strategic advantages.
- Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms.
- Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
- Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
- Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships.
- Problem-Solving: Quick and efficient problem-resolution skills.
- Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders.
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Method of Application
Job Summary
You will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city you handle.. You will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.
Job Details
- Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
- Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
- Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
- Customer Base Expansion: Strategically increase the city’s customer base using various acquisition channels, focusing on enhancing retention rates.
- Client Management: contact centre operations to reduce customer churn and improve retention.
- Premium Client Management: Directly manage premium clients via Club Vendease, focusing on increasing value and Vendease’s share of wallet.
- Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
- Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
- Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
- Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
- Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
- Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts.
Requirements
- Successful experience in a managerial role with a team of not less than 10.
- 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams
- Inspirational Leadership style and hands-on approach
- Demonstrated ability in all aspects of leadership, including motivation.
- Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
- Excellent written and verbal communication skills, including presentation and public speaking skills
- Experience working with multiple office locations as well as at-home agents.
Technical Skills and Competencies
- Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends.
- Networking: Strong network within the hospitality industry to leverage for strategic advantages.
- Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms.
- Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
- Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
- Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships.
- Problem-Solving: Quick and efficient problem-resolution skills.
- Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders.
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