Customer Service Agent
The Customer Support Agent will be responsible for assisting both betBonanza online and retail customers via the company’s authorized communication channels.
Responsibilities:
- To always be up to date with betBonanza business product portfolio and ongoing promotions.
- To monitor competitor activity and maintain a good knowledge of their offering.
- To communicate important feedback and complaints from customers about business issues to Customer Support Manager and Superiors immediately as they become known.
- To show initiative in providing ideas for processes improvement in Customer Support department, as well as general improvements for the company, based on own experience at work and customer feedback.
- To provide support to the Customer Support Manager on Online related or other tasks as required.
- Escalate inquiries beyond scope of work to Customer Support Manager and other Superiors where necessary.
Requirements:
- BSc/HND in any field from a recognized tertiary institution
- Excellent communication skills with proven interpersonal abilities
- Minimum of 2yrs proven experience in Customer Service
- fluency in English, knowledge of Hause is a plus
Note: This is a shift job and candidates may be required to work either in morning or afternoon shift, even on weekends and public holidays (based on rotation)
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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