Field Service Engineer (Graduate Trainee)
Key Responsibilities
- Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
- Provide post-installation education to client on simple troubleshooting
- Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
- Maintain accurate service logs and enter them in the database
- Resolution of trouble ticket
- Application of configuration changes via our change control systems and processes.
- Liaise with customer service and sales teams with regards customer complaints and enquiries
- Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
- Perform equipment upgrade and configuration
- Draft and submit reports
Requirements
- Strong customer service skills
- Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
- Good analytical and problem-solving skills to diagnose issues.
- Time management skills to handle appointments and stay on schedule.
- Attention to details and ability to multi-task
- Organizational skills.
- Computer and technical skills.
Method of Application
Interested and qualified candidates should send their CV and a reachable phone number to: [email protected] using the job title as the subject of the mail.
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