Fresh Jobs at American University of Nigeria (AUN) – Hiring Now

SUMMARY OF POSITION:

• The Software Support Engineer shares the responsibility and accountability for the effective and efficient support of all information systems deployed at AUN. The Software Support Engineer, under the leadership of the IS manager and Assistant Director ISS, monitors, analyses, and solves application service requests; installs, modifies, upgrades, and optimizes information systems in accordance with the established policies and procedures.

RESPONSIBILITIES:

• Assist the IS Manager in providing end-user support for all information systems at AUN, including but not limited to OpenERP, LMS (Canvas, Moodle, and Turnitin), CMMS, BIODUX, POS, VingCard, Koha, eWallet, Cafeteria POS, DSpace, CarePlus, Badge Manager, any other enterprise software that will be acquired for AUN operations.
• Supports the purchase and sale of e-books as required by faculty and students.
• Proactively supports day-to-day system operations and engineering, including system file management, account maintenance, systems monitoring, and printing.
• Acts as a resource person to other Software Support Engineers & Unit Interns.
• Overseas software installations of operating systems, layered products, and third-party products for multi-user computer systems.
• Identifies and resolves complex technology problems, ensuring timely delivery, quality, and compliance.
• Can participate in all of the application development life cycle phases together with the Software Development Team (mainly testing and deployment).
• Must be aware of the design and implementation of existing software to provide effective support.
• Maintain standards compliance, where necessary.
• Document and compile users’ requirements, processes, manuals, and guides.
• Perform other duties assigned by the supervisor.

Requirements for the Position:

• Bachelor’s Degree in computer science, Software Engineering, or a related field, as well as one (1) year of experience in information systems support (hardware, software, processes).
• Demonstrate an understanding of the issues relevant to OpenERP software modules, including Finance, Admissions, Faculty, Academic registry SIS, HR, Library, and Facilities Management.
• Strong hands-on experience in Relational Database Management systems (Oracle, MS-Access, MS-SQL, MySQL, Postgres, etc.
• Strong knowledge of Structured Query and Language and ability to write and execute complex SQL commands and statements to process and manage complex dataset
• Strong knowledge of Business Analytics systems and reporting
• Strong hands-on experience with Windows Server OS, LINUX (Ubuntu and other flavours of Linus), Solaris, and UNIX.
• Strong knowledge of Storage systems (NAS, SAN)
• Advanced knowledge of AUN-supported applications
• Proven data analysis, data verification, and problem-solving abilities.
• Good knowledge of data protection techniques and methodology
• Maintain a high level of confidentiality
• Other requirements and abilities for the position:
• Ability to work cooperatively with a team to achieve results within set deadlines.
• Set and convey clear goals and monitor progress.
• Must possess the intellectual capacity to break down a problem or situation into its parts, identifying implications, timeframes and sequences.
• Ability to easily establish and build relationships with all stakeholders.
• Good management skills. Ability to communicate ideas in both technical and business terms.
• Must possess a high level of enthusiasm and be a strong team player.
• Attention to quality and detail.
• Ability to work under pressure and on weekends to deliver time-sensitive operations and projects.

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SUMMARY OF POSITION:

• The Resident Coordinator (Female Dormitory) shall work to create residential environments that enhance students’ academic progress and success by creating opportunities for students to explore and clarify their interests, values and attitudes. The position is expected to know and abide by AUN policies including but not limited to the Fundamental Standard, the Honor Code, the Controlled Substances and Alcohol Policy, the Smoking Policy, the Policy on Sexual Harassment and Consensual, Sexual or Romantic Relationships, as well as the Residence Agreement. The position shall promote the intellectual life of the residences and build an inclusive and reflective environment in which different backgrounds in belief are explored.

DETAILED LISTING OF RESPONSIBILITIES:

• Assumes a primary leadership role, serving as role models for responsible behavior and personal integrity, exercise good judgment.
• Provides personal and academic counseling and referral.
• Should be available to student, and to encourage student responsibility and accountability.
• Knows and educates residents about the university emergency response protocols and procedures including establishing emergency response teams as set out in the protocols for residences.
• Participates in residence hall activities.
• Assumes duty according to the formal and/or informal hall schedule and remain on call as required.
• Assists in the opening and closing of the hall, preparation of rosters, and other duties assigned.
• Compile a list of damaged inventories and cooperate with the campus dining staff.
• Be available and report all safety hazards and maintenance concerns.
• Be ready at times of emergency.
• Directs residents to the academic resources and support services on campus (e.g. tutors, labs, library resources, academic advising).
• Plans and promotes educational opportunities and programs in the residence.
• Invites faculty into the residences to create an opportunity where faculty can have a comfortable, informal interaction with the students.
• Promotes the intellectual life of the residence through formal and informal discussions about campus, national and international issues (including culture, values, belief, social, political and ethical issues).
• Share their intellectual and academic interests with residents and encourage residents to discuss academic interests, experiences, goals and future plans.
• Assumes a leadership role in crises e.g. fire and other emergencies.
• Helps establish community norms and ground rules to ensure open and honest communication and responsible student conduct.
• Coordinates a personal relationship with each student living on their floor. Be available and give genuine assistance to students. Maintain daily contact and be aware of existing and developing problems.
• Serves as the leader in developing and facilitating an environment where students can grow and learn socially as well as academically.
• Serves as the liaison between students and the Director of Student Affairs.
• Prepares and maintains accurate records regarding room change, maintenance, damages and policy violations.
• Works to promote a sense of tolerance and consideration in the attitudes and behavior of students living in the residence.
• Be sensitive to the needs of all groups in the residence, and help residents remain aware of each other’s concerns.
• Mediates conflict and help residents to take responsibility for their community.
• Maintains confidentiality of both private conversations and staff discussions.
• Participates fully in the opening and closing of residences.
• Posts fliers about campus and house events.
• Assumes responsibility for premises security, including the use of the master key, and evening lockup.
• Prepares weekly summaries of dorm reports to be submitted to the Director of Residence Life.
• Perform any other duties as assigned.

Requirements for the position:

• Bachelor’s Degree in the Humanities, Social Sciences or any other related field.
• At least one (1) year experience working with students in a university setting
• Excellent in English and Hausa languages.
• Other requirements, abilities for the position:
• Energetic people, strong personality, able to inspire the respect of strong-willed students.
• Possession of excellent communication, interpersonal and customer care skills.

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