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Job Description

To assume direct accountability of people, resources, channels, business & risk controls in the Region in line with Consumer Banking objectives. To proactively identify and assess the risks faced by the region and maintain an effective system of controls to reduce exposure. To ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch network.

Qualifications

• Minimum of First Degree
• A seasoned banker with a minimum of 8 years branch banking experience
• Minimum of 3-4 experience in managing a diverse range of people and activities is essential
• Minimum of 10 years total experience 
• Relevant professional certifications such as ACIB is an added advantage

Additional Information

Behavioral Competencies:

• Generating Ideas
• Making Decisions
• Taking Action
• Understanding People

Technical Competencies:

• Market Management
• Sales & Financial Management
• Service Management
• Operational effectiveness

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Proactively promote a relationship-based offering by operating as a dedicated and primary point of contact for customers and providing banking solutions that meet the customer’s needs in accordance with each of the personal banking segment’s value propositions.

Qualifications

• First degree in any field.
• Minimum of 1-3 years of banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully

Behavioral Competencies

• Ability to educate customers.
• Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
• Advanced sales and consulting skills.
• Achievement-orientated, embracing and achieving challenging targets.
• Self-motivated and energetic

Technical Competencies

• Understanding of the personal markets etc.
• Deep knowledge and understanding of the different personal and segment value propositions.
• Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks.
• Understanding which products are most suited to the different personal banking segments.
• Knowledge of equivalent competitor products and services.