Production Lead
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Manufacturing 
Role Overview
- The incumbent will supervise the installation and repair of parts on the press machines; as needed, along with testing inks to ensure the end product meets the needs of our customers.
Job Duties / Responsibilities / Accountabilities
- Operate machinery and maintain the printing press, ensuring product specifications and deadlines are met
- Check printed material for proper compliance with design concept, colour and other aesthetics
- Establish printing press quality through pulling proof copies.
- Oversee preventative maintenance, repairs and modifications on machinery
- Ensure proper maintenance, safety, and functionality of all equipment
- Handle and oversee the production of printed materials, as well as the packaging process, to ensure it meets approved specifications and is ready on schedule
- Develop and maintain quality management processes, to guarantee approved quality and excellence for every product
- Troubleshooting equipment issues
- Ensure the production unit adheres to relevant health and safety regulations when operating machinery and handling products
- Ensure work areas and production floor clean and free from hazardous material
- Ensure the production unit adheres to operational procedures and production timelines
- Carry out periodic stock checks to ensure proper storage and prevent damage
- Work with the Operations team to create production budget and expense reports as needed, and track same- submitting monthly operations reports to the operations lead
- Research best practices and innovations in product development and manufacture
- Consistently research cost-effective options for production processes
- Supervise and coordinate work schedules of the production team, and ad-hoc team, to ensure excellent and prompt service delivery.
Professional Requirements
- HND in relevant field
- In-depth understanding of basic printing technologies
- Minimum of 4 years proven work experience in similar role
- Proficiency in operating relevant materials and machinery
- Relevant training and/or certifications
- Ability to interpret and understand complex design concepts.
Key Competencies / Skills:
- Keen attention to detail
- A creative mind
- Excellent physical strength and stamina
- Excellent time-management skills
- Interpersonal skills
- Ability to multi task effectively
- Planning and organizing skills.
Managerial Skills:
- Ability to lead and manage a team
- Strong work and business ethics
- Excellent supervisory skills
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Method of Application
Role Overview
- The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism.
- The incumbent will also be responsible for upselling, crossing selling and generating sales leads.
Job Duties / Responsibilities / Accountabilities
- Promptly respond to sales requests and general enquiries across all platforms
- Maintain the image of company; working with the utmost professionalism in both communication and personal appearance
- Manage the front office, and walk in guests/customers
- Promptly resolve client feedback or dispute
- Answer and route all calls and emails to the respective units within the business
- Research, identify and engage prospective clients with the aim of lead conversion to sales.
- Work with other departments to achieve consolidated marketing strategies
- Ensure an unbroken flow and perfect interpretation of client orders across respective departments
- Work with the Operations department to update and manage client database
- Supervise third party companies directly connected with product delivery to customers
- Manage all social media presence of the brand in alignment with the brand language, culture and personality
- Under the supervision of the marketing lead, manage live and online corporate events
- Research, recommend and adopt best practices for client retention and relationship management
- Appropriately file all documents for easy retrieval
- Work with the operations department to ensure stock and inventory are updated daily
- Work on special projects as assigned by the supervisor
- Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Professional Requirements
- Bachelor’s Degree in any discipline,
- Any related professional qualification would be an added advantage
- Minimum of 4 years relevant experience.
Key Competencies / Skills:
- Excellent customer service skills
- Knowledge of the MS Office Suite
- Effective written and verbal communication skills
- Ability to multi-task effectively
- Ability to effectively analyze, plan and organize
- Ability to work in a Team.
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