Job Opportunities at Deloitte – Hiring Now

Job Purpose

The Business Manager – Diagnostic’s Directorate is responsible for ensuring operational efficiency, compliance with clinical protocols, patient safety, patient experience, and patient flow while embedding continuous improvement methodologies (e.g., Kaizen, Lean Six Sigma). Additionally, the Business Manager will serve as the Directorate Secretariat, ensuring effective governance, coordination of meetings, documentation, and communication within the directorate.

Core Responsibilities

Operational Efficiency & Patient Flow:

• Optimize scheduling, resource allocation, and equipment utilization to enhance patient throughput in diagnostic services (e.g., imaging, laboratory).
• Work with clinical teams to reduce wait times and improve turnaround times for diagnostic procedures and test results.
• Monitor and improve patient flow through the diagnostic process, from referral to reporting.
• Implement real-time data tracking to manage patient flow and optimize resource utilization.
• Coordinate with cross-functional teams to ensure seamless transitions between departments and diagnostic services.

Compliance with Clinical Protocols & Regulatory Standards:

• Ensure adherence to clinical guidelines, accreditation requirements (e.g., JCI, national health regulatory bodies), and patient safety protocols specific to diagnostic services.
• Conduct regular audits and compliance reviews to assess adherence to diagnostic testing pathways and reporting standards.
• Implement standard operating procedures (SOPs) and ensure all staff are trained on best practices in diagnostic testing and patient care.
• Work with the Clinical Director and Quality Team to drive continuous monitoring of patient safety indicators within the Diagnostics Directorate.
• Maintain robust documentation and reporting systems for regulatory compliance and hospital governance.

Patient Safety & Experience:

• Implement safety initiatives to reduce errors in diagnostic testing, ensure proper equipment maintenance, and minimize risks to patients.
• Foster a culture of patient-centered care, ensuring clear communication, patient education, and timely communication of results.
• Address patient complaints and feedback systematically to improve service quality within the Diagnostics Directorate.
• Improve communication and coordination between diagnostic services and referring physicians to enhance patient experience and continuity of care.
• Work with the Quality & Patient Safety Team to implement incident reporting systems and root cause analysis for adverse events related to diagnostics.

Continuous Improvement & Lean Process Optimization:

• Lead Kaizen (continuous improvement) initiatives to eliminate inefficiencies and enhance service delivery within the Diagnostics Directorate.
• Conduct Gemba Walks to identify workflow bottlenecks and implement data-driven improvements.
• Use Lean Six Sigma principles to streamline processes and reduce waste (e.g., unnecessary patient transfers, redundant testing, delays in reporting).
• Implement real-time dashboards and KPI tracking to monitor performance and drive improvements.
• Develop and oversee staff engagement programs to encourage frontline participation in process enhancement within the Diagnostics Directorate.

 Secretariat & Governance Role for the Diagnostics Directorate:

• Serve as the secretariat for directorate meetings, ensuring proper documentation, agenda setting, and follow-ups.
• Prepare and distribute minutes of meetings, action logs, and status reports for the Clinical Director and COO.
• Maintain an up-to-date repository of key policies, SOPs, governance documents, and clinical guidelines for the Diagnostics Directorate.
• Ensure timely submission of reports, operational updates, and compliance documentation to hospital leadership.
• Act as a key liaison between clinical leadership within the Diagnostics Directorate and hospital administration, ensuring smooth communication and execution of strategic directives.
• Coordinate cross-departmental meetings and performance review sessions to track progress against key operational objectives within the Diagnostics Directorate.

Qualifications

Educational Requirements:

• Bachelor’s degree in business administration, Healthcare Administration, or a related field is preferred.
• Master’s degree in Healthcare Administration, Business Administration, Operations Management, or related field.

Professional Requirements:

• Certification in Management is an added advantage.

Experience Requirements:

• Minimum 5–7 years of experience in hospital operations, service management, or business management in a healthcare setting, preferably with experience in diagnostic services.
• Experience implementing Lean Six Sigma, Kaizen, or other process improvement methodologies.
• Proven experience in committee/secretariat roles, governance support, and documentation management.

Knowledge Requirements:

• Basic understanding of medical terminology.
• Knowledge of healthcare regulations and best practices.
• Familiarity with medical office procedures and protocols.
• Knowledge of customer service principles and techniques.
• Basic understanding of office equipment and software.
• Strong knowledge of clinical governance, patient safety, and regulatory compliance in diagnostic services.

Skill Requirements:

• Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
• Accuracy and speed in data entry and data management.
• Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.
• Data analysis and performance tracking skills to drive decision-making.

Personal Abilities:

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.

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Job Purpose

The Head Nurse, Oncology/Haematology will lead the nursing operations across both departments, ensuring the delivery of high-quality, patient-centred care. The Head Nurse will work closely with the clinical teams to implement best practices, drive continuous improvements, and align nursing services with the strategic goals of AMCE. The Head Nurse, Oncology/Haematology will also be responsible for overseeing nursing operations, resource allocation, staff development, and compliance with regulatory standards.

Core Responsibilities

Leadership and Strategic Oversight

• Lead nursing services for Oncology and Haematology, ensuring the delivery of safe, compassionate, and effective care.
• Deputize for the Chief Nursing Officer when required.
• Ensure seamless integration of nursing services with clinical and operational goals.
• Manage the nursing budget, and ensure resources are allocated efficiently and expenses controlled.
• Develop and implement nursing strategies in line with organizational objectives, ensuring a focus on patient safety, quality care, and staff engagement.
• Foster a culture of professionalism, ethical conduct, and continuous improvement within the nursing team.

Operational Management

• Oversee the planning, delivery, and review of nursing services within the Oncology and Haematology departments, ensuring compliance with regulatory standards.
• Develop and monitor key performance indicators (KPIs) to track and improve nursing operations.
• Lead initiatives to improve patient care, ensuring that all nursing staff are trained and equipped to meet the highest standards of practice.
• Ensure the timely and efficient management of patient care processes, from admission through discharge.
• Implement strategies for resource optimization while maintaining a focus on high-quality patient outcomes.

Clinical Governance and Quality Assurance

• Design and implement the nursing strategic plan in compliance with local regulatory standards and corporate policies.
• Lead clinical audits, risk assessments, and quality assessments to ensure nursing practices meet the highest safety and care standards.
• Ensure effective incident reporting, investigation, and follow-up, with a focus on patient safety and continuous learning.
• Participate in accreditation processes and maintain rigorous compliance with international and local healthcare standards.

Staff Management and Development

• Lead recruitment, retention, and performance management of nursing and allied health staff, ensuring that teams are well-supported and equipped to deliver high-quality care.
• Develop and implement a structured mentorship and professional development program to build nursing leadership capacity within the department.
• Conduct regular performance reviews, identifying areas for development and implementing strategies to enhance team performance.
• Champion a culture of inclusion, diversity, and respect in line with AMCE values, ensuring that all nursing staff have opportunities to succeed and grow.

Strategic Development and Continuous Improvement

• Collaborate with other Heads of Nursing to assist the Chief Nursing Officer in providing comprehensive professional leadership to nursing and allied health professionals.
• Collaborate with the Chief Nursing Officer and Clinical Directors to identify opportunities for service development and improvements in patient care delivery.
• Regularly review nursing services to ensure they are aligned with best practices and the evolving needs of patients.
• Lead and manage nursing initiatives that promote clinical excellence, patient safety, and operational efficiency.
• Analyze patient care data, conducting regular audits and reviews to identify trends and implement improvements.
• Stay abreast of the latest developments in oncology and haematology nursing and integrate new knowledge and practices into AMCE’s services.
• In conjunction with the Chief Nursing Officer, participate in the Organisation’s quality and Governance duties
• Participate in the organization’s nurse on-call leadership rota in collaboration with the Chief Nursing Officer.
• Collaborate with the Chief Nursing Officer to uphold the code of conduct and professional standards within the nursing profession.

Communication and Collaboration

• Maintain effective communication with the Clinical Directors and senior leadership to ensure alignment on strategic objectives.
• Present regular updates on nursing operations to the Board of Directors, highlighting successes, challenges, and progress toward goals.
• Collaborate with other departments and external stakeholders, including King’s College Hospital London, to ensure the integration of best practices and innovations into nursing services.

Governance and Compliance

• Ensure compliance with all relevant local laws, regulations, and ethical guidelines governing nursing practice.
• Lead efforts to implement and maintain policies and procedures that support high-quality patient care and organizational standards.
• Work closely with the Chief Nursing Officer and Clinical Directors to ensure that the nursing strategy is executed effectively across both departments.

Qualifications

Educational Requirements

• Registered Nurse with a BSc or higher-level nursing qualification.
• Management qualification is an added advantage
• Post-graduate qualification or specialist training in Haematology, Oncology, or related fields is desirable.

Professional Requirements

• Full registration with the Nigeria Nursing and Midwifery Council (or eligibility for registration).
• Ongoing professional development in nursing leadership and clinical practice.

Experience Requirements

• Extensive experience in senior nursing and managerial leadership roles, ideally within Oncology and Haematology or similar specialities.
• Minimum of 10 years of nursing experience, including 2 years in a senior clinical position.
• Proven track record in leading change and driving quality improvement initiatives in nursing practice.
• Experience managing clinical audits, clinical governance, and ensuring adherence to regulatory standards.
• Demonstrated success in resource management, budget oversight, and staffing.
• Experience working in an international or multi-cultural healthcare environment (desirable).
• Experience in managing a team of staff within a Critical Care environment with a track record of meeting objectives outlined
• Experience in leading on the development of Critical Care nursing services
• Experience in the management of risk within clinical teams, finding ways to manage this and provide solutions
• Inspirational and visible leader, with first-class communication skills, capable of engaging audiences at all levels

Knowledge Requirements

• Ability to think and act strategically, developing practical, innovative and creative solutions to the management of issues and complex problems
• Financially literate and commercially astute, with a sophisticated understanding of commercially orientated performance and financial management including contract management

Skill Requirements

• Ability to identify opportunities to improve business outcomes through partnership at all levels
• Energy and passion to deliver at pace and cut through obstacles
• Well-developed management skills, with the ability to build and lead teams across multiple locations
• Highly effective influencing and negotiating skills, with the ability to develop partnerships and alliances across a diverse range of stakeholders
• Politically astute and resilient, with the ability to manage conflict and ambiguity
• Outcome focused, with the capability and tenacity to drive the agenda forward
• Driven by change and business transformation particularly focused on optimising the benefits of digitization.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision
• Proactive and organised
• Commitment to clinical governance / improving quality of patient care
• Has personal and professional credibility and commands the respect of colleague’s peers
• Is supportive and approachable and capable of inspiring confidence in staff members
• Commitment to caring for others
• Ability to adapt to living in a new country and new culture accordingly
• High levels of honesty and integrity

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