Jobs at First Ally – Hiring Now

Job Description

• A Relationship Officer is responsible for prospecting, marketing, business development, and income generation in line with the key performance indicators.
• The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

• Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.
• Evaluate the creditworthiness of customers by processing loan applications and documentation.
• Monitors active loans and enforces collection and recoveries.
• Ensures the achievement of all budget parameters.
• Develop referral networks and cross-sell products and services.
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
• Actively seek out new sales opportunities through cold calling, networking, and referrals.
• Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.
• Achieve a healthy portfolio and deposit mix.
• Executes marketing strategies and develops marketing campaigns.
• Ensures compliance with all internal policies and regulatory guidelines.
• Monitors competition by gathering current marketplace information on pricing, products, etc.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Identify potential loan markets and develop referral networks.
• Perform any other duties as may be assigned by Management.

Qualifications and Experience

• Candidates should possess a B.Sc / HND in Social Science or any other related course.
• Evidence of completion / exemption from NYSC.
• 3 – 10 years of work experience
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

• Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
• Proven ability to drive the sales process.
• Strong business sense and industry expertise.
• Basic understanding of sales principles and customer service practices.
• Friendly, helpful, confident, and engaging personality.
• Excellent communication and interpersonal skills.
• Ability to work in a goal-oriented environment.
• Ability to work in a team
• Strong planning, organizational, and time management abilities
• Proficient in the use of the MS Office Suite.

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Job Description

• The Head, Marketing is responsible for the development, planning and execution of the marketing strategy of the bank. 
• The Head, Marketing oversees and manages a high-performance team of professionals responsible for product development, marketing and business development.

Responsibilities

• Develops and executes the marketing and business strategy of the bank
• Prepares, implements and achieve annual budget parameters
• Ensures a healthy portfolio and deposit mix
• Develops key initiatives reflective of the overall corporate strategic plan
• Keep abreast of industry and market trends
• Manages the marketing team to deliver strategic objectives across all branches
• Manage cross-functional teams to complete strategic plan initiatives
• Measure budget achievement and implement remedial action where necessary
• Oversee the management of corporate events including customer loyalty programs, customer forums, and corporate social responsibility
• Identify market trends and conduct market research to identify sales, consumer behavior and evaluate customer needs
• Develop and direct marketing campaigns and measure campaign achievement against set goals
• Develop an annual marketing plan and oversee its implementation
• Develop market segmentation, competitive analysis/market intelligence, and prospecting
• Build a strong professional workforce by developing competent individuals in the marketing department
• Oversee the development of new products on a regular basis.
• Actively seek out new sales opportunities through networking and referrals
• Drive business growth across all indices
• Perform any other duties as may be assigned by Management
• Flexibility to carry out any other task as requested by the Managing Director.

Qualifications

• HND/BSc/ in science, social science or any other related course
• Evidence of completion/ exemption of/from NYSC
• Evidence of completion of Microfinance Certification program
• Minimum of 5 years of proven experience asa business development manager/chief marketing officer in a similar role in a bank
• Proven performance record in a reputable Microfinance Bank
• Proven experience in marketing and negotiating techniques
• Thorough knowledge of marketing principles, brand, product and service management
• Demonstrable experience in developing efficient strategies and business plans
• Evidence of completion of the Microfinance Certification program.

Skills:

• Strong marketing and public relations skills
• Good team player with excellent leadership traits and capabilities
• Innovative and creative abilities
• Strategies development and business plan creation
• Training and coaching skills
• Strategic and analytical thinking
• Solid understanding of market research and data analysis
• Outstanding interpersonal, communication, and presentation skills (written and verbal)
• Have a strong track record of selling financial products and possess experience supervising different branches to achieve their sales targets.
• Possess the ability to design products and initiate marketing campaigns.
• Excellent business acumen and industry expertise
• Robust network and contact within the industry
• Proficient in the use of MS Office Suite
• Extensive knowledge of banking regulations
• A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product

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