Front-Desk Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 – 2 years
- Location Abuja
- Job Field Administration / Secretarial 
Job Description
The Job Description for this role include;
- Welcome, register guests/clients and attend to them in a prompt and timely manner.
- Log all registrations for the day into Microsoft Access for backup.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Ensures client’s/guest’s arrival to scheduled meetings.
- Receive incoming communique and forward to their relevant departments.
- Provide information to the public by answering, admitting procedure, regulation, and service inquiries, referring inquiries.
- Follow up on scheduled meetings and inform the necessary attendees.
- The Front desk staff must be extra vigilante, report suspicious movement.
- Make a list of items needed in the unit that is needed in the working space.
- Do a checklist of all unit equipment. Report any equipment issues or downtime to the Maintenance and IT unit.
- Ensure all persons required to be in the office are present on time.
- Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
- The front desk staff is to carry out all other duties as assigned to her including listing on-duty staff and ensure strict clock in and out.
Requirements for the role include;
- Candidates should possess a Bachelor’s Degree or its equivalent role.
- Must be female.
- Must have 1-2years work experience in customer service or administrative roles.
- Must be confident, polite and good looking.
- Must be jovial and friendly.
- Must be a good team player.
- Knowledge of social media management is an added advantage
- Leadership skills with the ability to set and prioritize goals
- Strong communication and presentation skills
- Exceptional problem-solving and observational skills
- Proficient in MS Office/ Working knowledge of IT
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Method of Application
Job Description
- Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
- Maintaining comprehensive and accurate records
- Performing major accounting duties
- Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
- Answering phone calls in a polite and professional manner
- Welcoming visitors and identifying the purpose of their visit before directing them into the CEO’s office.
- Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
- Acting as the point of contact among executives, employees, clients and other external partners
- Managing information flow in a timely and accurate manner
- Conduct any research the executive needs
- Problem solve any issues that the executive requests
- Make travel and accommodation arrangements
- Rack daily expenses and prepare weekly, monthly or quarterly reports
- Oversee the performance of other clerical staff
- Act as an office manager by keeping up with office supply inventory
- Format information for internal and external communication – memos, emails, presentations, reports
- Screen and direct phone calls and distribute correspondence
- Organize and maintain the office filing system
- Handling basic bookkeeping tasks.
- Filing and retrieving corporate records, documents, and reports.
- Accurately recording minutes from meetings.
- Provide general administrative support.
Job Requirement
- B.Sc in any related field
- Must be female
- Work experience as an Executive Assistant, Personal Assistant or similar role
- Excellent knowledge of MS Office Suite.
- Outstanding organizational and time management skills
- Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
- Excellent verbal and written communications skills
- Discretion and confidentiality
- Must be able to meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- Professional level verbal and written communications skills.
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