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Front-Desk Officer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 – 2 years
  • Location Abuja
  • Job Field Administration / Secretarial&nbsp

Job Description

The Job Description for this role include; 

  • Welcome, register guests/clients and attend to them in a prompt and timely manner. 
  • Log all registrations for the day into Microsoft Access for backup. 
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. 
  • Ensures client’s/guest’s arrival to scheduled meetings. 
  • Receive incoming communique and forward to their relevant departments. 
  • Provide information to the public by answering, admitting procedure, regulation, and service inquiries, referring inquiries. 
  • Follow up on scheduled meetings and inform the necessary attendees. 
  • The Front desk staff must be extra vigilante, report suspicious movement. 
  • Make a list of items needed in the unit that is needed in the working space. 
  • Do a checklist of all unit equipment. Report any equipment issues or downtime to the Maintenance and IT unit. 
  • Ensure all persons required to be in the office are present on time. 
  • Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs. 
  • The front desk staff is to carry out all other duties as assigned to her including listing on-duty staff and ensure strict clock in and out. 

Requirements for the role include; 

  • Candidates should possess a Bachelor’s Degree or its equivalent role.
  • Must be female.
  • Must have 1-2years work experience in customer service or administrative roles.
  • Must be confident, polite and good looking.
  • Must be jovial and friendly.
  • Must be a good team player.
  • Knowledge of social media management is an added advantage
  • Leadership skills with the ability to set and prioritize goals 
  • Strong communication and presentation skills 
  • Exceptional problem-solving and observational skills 
  • Proficient in MS Office/ Working knowledge of IT

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Method of Application

Job Description

  • Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
  • Maintaining comprehensive and accurate records 
  • Performing major accounting duties 
  • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
  • Answering phone calls in a polite and professional manner
  • Welcoming visitors and identifying the purpose of their visit before directing them into the CEO’s office.
  • Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
  • Acting as the point of contact among executives, employees, clients and other external partners
  • Managing information flow in a timely and accurate manner
  • Conduct any research the executive needs
  • Problem solve any issues that the executive requests
  • Make travel and accommodation arrangements
  • Rack daily expenses and prepare weekly, monthly or quarterly reports
  • Oversee the performance of other clerical staff
  • Act as an office manager by keeping up with office supply inventory
  • Format information for internal and external communication – memos, emails, presentations, reports
  • Screen and direct phone calls and distribute correspondence
  • Organize and maintain the office filing system
  • Handling basic bookkeeping tasks.
  • Filing and retrieving corporate records, documents, and reports.
  • Accurately recording minutes from meetings.
  • Provide general administrative support.

Job Requirement

  • B.Sc in any related field
  • Must be female
  • Work experience as an Executive Assistant, Personal Assistant or similar role
  • Excellent knowledge of MS Office Suite.
  • Outstanding organizational and time management skills
  • Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
  • Excellent verbal and written communications skills
  • Discretion and confidentiality
  • Must be able to meet deadlines in a fast-paced quickly changing environment.
  • A proactive approach to problem-solving with strong decision-making skills.
  • Professional level verbal and written communications skills.

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