Latest Jobs at Center for Advocacy, Transparency, and Accountability Initiative (CATAI) – Hiring Now

Responsibilities

• Assist in delivering training and workshops for staff and Survivors/Participant
• Support in the creation of materials including publicity documents.
• Engage with the community to deliver and promote CATAI MHPSS project activities in the designated locations.
• Assist in writing monthly, quarterly, and annual reports, monitoring and evaluation activity, and progress reports of project activities including monthly reporting to the protection coordinator.
• Assist in the implementation of preventive MHPSS interventions at the community and PHC level.
• Assist in coordinating referrals.
• In coordination with community mobilizers use participatory methods to adapt activities in accordance to the needs of the different target groups (children, women etc)
• Assist in the identification and registration of psychosocial needs of beneficiaries based on the vulnerability criteria of the Humanitarian PSS standard operating procedures (SOPs)
• Actively promote the availability of counseling services and carry out, individual or group counseling (psychological first aid (PFA) and psychosocial support (PSS), basic psycho-educational sessions to children, adolescents, and caregivers/ families (when needed), in order to alleviate their psychosocial difficulties.
• Refer clients to other specialists or other institutions for further assistance, when necessary, in line with the available local referral pathways, to ensure an effective and efficient case management process.
• Participate in the creation, maintenance, and updating of any material needed for counseling activities.
• Keep files and statistics of daily activities and participate in team meetings to share experiences and discuss special cases with the supervisor respecting confidentiality, and or with the MHPSS Officer
• Inform and discuss with line manager any difficulties and problems of any kind arising during the day-to-day activities.
• Take an active part in MHPSS-related training topics for case workers, PSS facilitators, community mobilizers and community volunteers such as community-based child protection networks (CBCPN), Teachers, PTAs, SMC, Child Protection Help Desks (CPHD), leaders, and other stakeholders
• Hold regular meetings with case workers, PSS facilitators and community mobilizers to discuss successes, challenges, and way forward.
• Representation in community meetings, MHPSS working groups, GBV sub-cluster, etc. and act as focal point in the absence of an MHPSS Officer for MHPSS in the location
• Support caseworkers, PSS facilitators and community mobilizers in emergency response and comprehensive case management issues relevant to the role.
• Actively engage the case and caregiver(s) to participate in the case management process and share information appropriately in line with case management information management protocol
• Ensure that files, registers and computer databases are used appropriately and correctly and ensure caseworkers adhere to proper documentation and data protection protocols
• Document best practices, case studies and learnings for reporting and evaluation purposes.
• Prepare and submit MHPSS reports regularly as indicated by the reporting schedule and submit to the MHPSS Officer.
• Receive reports of cases from community-based child protection networks (CBCPN), Child Protection Help Desks (CPHD), children clubs etc. and give feedback as necessary.
• Plan and conduct awareness-raising sessions on prevention and in response to concerns identified
• Conduct monthly regular meetings with community groups and stakeholders to monitor progress and ensure smooth running of the project.
• Performs other functions related to Child Protection activities and initiatives that may be assigned by MHPSS Officer.

Requirements

• Education: Degree in Psychology, Guidance and Counseling, social science/or equivalent experience
• 2 years experience in a similar position.
• Experience in having implemented psychosocial support programmes
• Experience of working directly with children and/or adolescents
• Training skills, ability to conduct trainings
• Good communication and interpersonal skills.
• Capacity to work with a team and to work under pressure.
• Computer skills in word, excel, PowerPoint.
• Strong organizational and planning skills with good communication skills
• Politically and culturally sensitive with qualities of patience, tact and diplomacy
• Knowledge of the area, socio-culture and local language where the post is located as an added advantage.
• Work experience with children and families, especially knowledge of child rights and participation
• Experience in community facilitation and mobilization
• Previous NGO experience, including an understanding of the neutral status of a national NGO.
• Fluency in written and spoken English and other vernacular languages of the community
• Understanding of accounting issues in the charity/NGO sector

Skills/Abilities:

• Excellent written and verbal communication in English language
• Planning, budgeting, monitoring and evaluation skills
• Communication and presentation skills
• Self-motivation
• Computer literate in MS Word, Excel, Powerpoint, etc

Values:

• Exemplifying integrity
• Demonstrating commitment to CATAI
• Embracing cultural diversity
• Embracing change

Policy Statements:

• Center for Advocacy Transparency and Accountability Initiative (CATAI) operates in an equal opportunity environment and has policies that actively encourage gender equality, diversity and social inclusion, Child Safeguarding, Adolescents and Youth Initiatives, PSEA, and does not condole GBV, VAC and Fraud.

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Responsibilities

• Operationalize a Complain Feedback Mechanism at facility and community levels.
• Ensure the confidentiality, transparency, and proper documentation of all feedback and complaints.
• Guide beneficiaries in lodging complaints or providing feedback, ensuring their privacy and dignity are maintained.
• Maintain Complaint registration and sharing to the central CFMC focal for urgent response and follow-up.
• Communicate outcomes and responses effectively to beneficiaries and communities.
• Maintain an organized database for tracking resolved and pending complaints with appropriate follow-up.
• Liaise with relevant stakeholders, including local authorities and service providers, to resolve issues outside the scope of the facility.
• Participate in camp-level accountability and information-sharing coordination meetings.
• Actively advocate for and integrate the four pillars of accountability—information sharing, participation, feedback mechanisms, and continual learning—into program delivery to ensure services are transparent, inclusive, and adaptive to community needs.
• Provide clear, context-sensitive communication to beneficiaries, ensuring they fully understand program services, their rights, and the mechanisms available for them to provide feedback or seek assistance.
• Educate beneficiaries about their rights, emphasizing the protection of their privacy and the value of their feedback, fostering trust and confidence in the program’s commitment to accountability.
• Establish and maintain an linkage with other sectors, ensuring relevant sectoral -related issues/feedback are referred efficiently and beneficiaries are connected to the appropriate support.
• Provide consistent appropriate advice and information/ counseling to participants through facility helpdesks and household visits, addressing concerns and guiding them to access services effectively.
• Identify and actively address obstacles preventing community members from accessing the feedback and accountability system, prioritizing inclusivity.
• Organize and promote opportunities for communities to share experiences, concerns, and challenges with the Complaint Feedback and Response Mechanism (CFRM), ensuring continuous improvement and stronger engagement.
• Support the MEAL team in planning and implementing AAP scaling up, including linking feedback with programmatic improvements, conducting sessions on community feedback analysis, and fostering a learning environment to drive evidence-based decision-making.
• Read and ensure a full understanding of CATAIs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary;
• Implement all work-related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries;
• Ensure the incorporation of PSEA and gender equity principles in all policies and activities;
• Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.

Requirements
Education:

• Bachelor’s Degree in Statistics, Demographics, Computer Science, IT, or any other relevant equivalent degree is required. A Master’s degree is an added advantage
• Minimum of 2 years previous experience working with National and international NGOs.
• Minimum of 3 years experience in Monitoring, Evaluation, and Accountability in the humanitarian context.
• Experience in implementing NHF-funded
• The ability to develop Maps and infographics is an added advantage

Skills and Competency:

• Proficiency in the use of MS Excel or other statistical packages e.g SPSS, STATA-12, PowerBI etc)
• Good interpersonal skills
• Ability to work within a team setting
• Independence, adaptability and flexibility
• Demonstrated experience in database management
• Strong group process design and facilitation skills, including developing and leading workshops
• Strong data collection, analysis, and report writing using visualization is required.
• Ability to work independently, think analytically and take initiative in solvingproblems.
• Experience in design and development of M&E plan, logical framework and Indicatortrackingtables
• Excellent communication skills.

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