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Accountabilities / Responsibilities

• Together with the HR Co, ensure that all MSF staff has applied and obtained on time any visa, stay, travel or working permits in the mission country according to needs, and keep information on legal, administrative procedures.
• Follow up on any new or modification of Nigerian policies relative to immigration regulations.
• Write and keep updated guidelines about visa procedures in Nigeria and MSF policies relative to it.
• Maintain the support travel service in HQ informed about ongoing processes, specific situations or changes in the procedures related to visas, working permits, etc..
• Establish and maintain professional contacts with relevant authorities, depending on the context and the needs of the mission.
• Arrange meetings related to administrative issues for the Human Resources Coordinator or the Head of Mission as well as attend them when required.
• Keep a complete and updated detailed list of all useful contacts in the Country/Mission with names, telephones, addresses, and other relevant details.
• Ensure, together with the Coordination members that all MSF activities are running lawfully and in agreement with the Memorandum of Understanding in all administrative or customs-related issues and inform about any possible risks or problems.
• Ensure that no illegal money is paid to any authorities or any individual, promoting and sharing MSF principles and values at all levels.
• Keep all documentation and files updated, properly filed, and easily accessible for internal users.
• Keep a complete and updated detailed list of all useful contacts for visa purposes: NIS (Nigeria Immigration Services), travel agencies, embassies, etc.
• Prepare briefings for international staff arrival and departure (briefings and debriefings)
• Main contact person with Nigerian travel agencies, for national and international flight reservations, quotations, and problem resolution.
• Briefing of new national and international staff at their arrival: check-in, information about their stay and visa.
• Give international and local staff all necessary information about their international travels: itinerary, Health (yellow fever card, etc).

Required Skills and Competencies

• Education: Diploma and or Degree in Administration, Communication, and related studies
• Experience: minimal of 1-year essential experience, with MSF, other NGOs etc.
• Languages: English
• Computer Literacy: Essential computer skills; Word, excel, outlook, internet, etc
• Competencies: Result-oriented, Teamwork, Flexibility, Commitment, Service-oriented and Stress management.

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Scope of Responsibilities and Accountabilities

• Participate in the planning, supervision and coordination of mental health / pycho-social related services in the programme in accordance with MSF standards in order to provide the most ap-propriate mental health support for patients.
• Participate in the planning, organization and coordination of Mental Health activities, in close collaboration with the Mental Health activity manager and other medical team members, in order to ensure an efficient and effective implementation of the resources needed while maintaining high levels of quality in Mental Health MSF programs and activities.
• Coordinates activities of counseling services with other relevant actors and liaises with the local counterparts (like MoH, WHO, ICRC and NGO) on mental health matters, including referral services.
• Supervise the daily mental health activities and patient support according to MSF protocols and standards in order to provide the most appropriate support for clients with psychosocial needs.
• Liaise with the other MSF team members of the project.
• Supervise, in close coordination with the HR department, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required.
• Oversee the administrative processes associated with psychosocial functioning.
• When needed, give psychological support to patients according to MSF protocols to improve mental health conditions of patients and enhance their functionality.
• Compile the data and statistic linked with MH activities and report to the MH activity manager.
• Offer clinical counselling supervision to mental health counsellors in collaboration with the Mental Health Activity Manager.
• Ensure the patient’s related information is kept confidential.
• Coordinate the implementation of the MH activities in the MSF project in Ganjuwa/Bauchi
• Supervise the psycho stimulation activity component, an integral part of the health.
• Supervise the activities of counseling and screening cases of TB/HIV in collaboration with other supervisors and managers.
• Participate in the referral system to appropriate services
• Providing technical support and working tools to the team
• Support for the blood bank, donors receive psychosocial support for positive cases of chronic illnesses
• Providing psychological support to ER/ICU unit patients in the hospital
• Participate in data collect activities.

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