Latest Jobs at Moniepoint Inc. (Formerly TeamApt Inc.) – Apply Now

Your Opportunity and Mission 

We are looking for talented and passionate CX Research Lead to join the Growth team. Working closely with our growth data analytics and CRM teams as well as Product and Customer Service, you will be responsible for creating and owning our recurrent NPS and Share of Wallet practices from scratch as well as other ad hoc research into customer behavior. 

• Design, build, implement  and own comprehensive research on consumer satisfaction, retention, engagement, churn and competitor overlapping (NPS score and Share of Wallet) across multiple markets.
• Create well-structured and visually compelling reports, presentations, and dashboards to communicate findings and recommendations to stakeholders on a quarterly basis.
• Subject matter expert for Net Promoter Score and Share of Wallet including planning and design of questionnaires, program execution, data infrastructure and systems
• Act as specialist point of contact for advice and guidance on customer intelligence including the coaching and development of others

You Have…

• 3-5 years of professional experience working with CX  outside of an academic and internship setting, in blue chip companies or tech
• A degree in a scientific discipline such as Physics, Statistics, Engineering, Computer Science or Mathematics is preferred
• A deep understanding of quantitative and qualitative research and analytical techniques to conduct customer value and behavior drivers and Customer Journey analysis. Knowledge of CX disciplines and metrics including loyalty, satisfaction, net promoter score
• Data analysis experience: ability to execute complex analysis and synthesize into a storyline to evangelize, influence and drive action across the organization
• Analytical and problem-solving skills. Ability to formulate hypotheses, search for patterns, and find the story in the data
• Excellent spoken and written English

What Moniepoint Can Offer You 

• The opportunity to drive financial inclusion and shape the future of the African financial ecosystem 
• The chance to work on innovative and impactful projects
• A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued 
• Flexible work arrangements
• Continuous learning and career growth opportunities
• Competitive salary, individual performance bonuses, and firmwide performance bonus 
• Company covered health insurance plans
• Pension plans 

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About the role

You will join a smart, collaborative and passionate team of Recruiters. We take pride in the art of hiring and retaining talent across different functions. As a recruiter, you will partner directly with hiring managers and own end-to-end recruitment. The ideal candidate for this role should have a good understanding of different business functions, good communication skills, good interpersonal skills, strategic thinking, and good organizational skills. 

If you thrive in a collaborative team setting, enjoy ownership of your work, and take pride in providing exceptional candidate experience, this might be the role for you, and we would like to hear from you!

What you’ll get to do

• Managing end-to-end recruitment process: from job intake, sourcing, scheduling to interviewing, offer negotiation, hiring and onboarding.
• Engaging in proactive recruitment strategies to generate pipelines of qualified candidates for current and future needs.
• Working closely with hiring managers at all levels to identify current and upcoming staffing needs and build long-lasting working relationships.
• Assist in implementing various HR initiatives, including providing recommendations on process and program improvements
• Facilitate day to day employee relations, including complaint resolution
• Coordinate, administer and facilitate the performance management and talent management for employees
• Support the execution of HR strategies, policies, procedures, and programs to sustain continued growth and retention

To succeed in this role, we think you should have:

• An Educational background in Human Resources and/or a relevant technical program.
• Minimum 4 years’ relevant work experience including: Experience in full life-cycle recruitment, working closely with hiring managers and candidates.
• Experience as both an agency recruiter and as an In-house recruiter
• Out-of-the-box thinking when it comes to sourcing, candidate management and candidate experience.
• Experience hiring for both Technical and Non-Technical roles (Engineering, Business and Commercial positions)
• Highly self-motivated and directed; ability to execute tasks in a fast-paced environment.
• Experience working with Human Resources Information Systems and Applicant Tracking Systems.
• Strong relationship building skills with stakeholders, team members and candidates.
• Strong negotiation and persuasion skills.
• Exceptional organization skills and a keen attention to detail.
• High business acumen with the ability to align departmental projects & key business objectives.