Team Lead – Fixed Broadband at Doheney Services Ltd – Hiring Now

Job Summary:

• The Team Leader for Fixed Broadband Business is responsible for managing and guiding a team of professionals in the fixed broadband telecommunications business. The role involves overseeing day-to-day operations, ensuring the delivery of high-quality services to customers, meeting sales targets, and driving customer satisfaction. The Team Leader will also be responsible for implementing operational strategies, ensuring adherence to policies and procedures, and developing team capabilities to drive performance and growth.

Key Responsibilities:

• Team Management: Lead, mentor, and develop a high-performing team of professionals in the fixed-line business sector. Provide training, guidance, and support to enhance team performance.
• Operations Oversight: Oversee the daily operations of the team, ensuring that all activities, including installations, customer support, and service delivery, are executed efficiently and effectively.
• Customer Service Excellence: Ensure that the team delivers exceptional customer service by promptly resolving issues, providing solutions to customer queries, and maintaining high satisfaction levels.
• Sales & Revenue Growth: Monitor team performance against sales targets and KPIs. Develop strategies to meet revenue goals and grow the customer base through effective sales techniques and upselling.
• Quality Assurance: Monitor and ensure that team members adhere to quality standards in service delivery, ensuring all activities align with company policies and regulatory requirements.
• Reporting & Analysis: Prepare regular reports on team performance, customer feedback, and sales metrics. Analyze data to identify trends and areas for improvement.
• Process Improvement: Collaborate with cross-functional teams to streamline processes and enhance operational efficiencies. Implement best practices for continuous improvement.
• Problem Solving & Escalation: Address escalated customer concerns or operational challenges and ensure resolution in a timely manner.

Skills & Qualifications:

• Experience: 3-5 years in a leadership role within a fixed-line telecommunications business or similar direct selling industry.
• Education: Bachelor’s degree in Business Administration, Telecommunications, or related field.
• Leadership Skills: Proven ability to lead and motivate teams to achieve set objectives and KPIs.
• Communication: Excellent verbal and written communication skills. Ability to communicate effectively with customers, team members, and senior management.
• Problem Solving: Strong analytical and problem-solving skills with a focus on customer satisfaction and operational efficiency.
• Knowledge: In-depth understanding of the fixed-line telecommunications industry, products, and services.
• Technology: Knowledge of fixed-line products and service delivery processes.
• Customer Focus: Strong customer service orientation with a track record of managing customer relationships effectively.
• Channel Management: Knowledge of distributor channel management is mandatory

Personal Attributes:

• Strong leadership and interpersonal skills
• Results-driven with the ability to prioritize tasks
• Ability to work under pressure in a fast-paced environment
• Ability to motivate distributor staff to deliver sales numbers daily
• Ability to liaise with facility managers of estates and get permissions to sell in estates
• Ability to track competitors in the market and share timely updates with reporting manager
• High level of attention to detail and organizational skills
• Flexible and adaptable to changing business requirements