WFM Specialist at Tek Experts – Apply Now

Responsibilities

• Monitor real-time performance metrics for various lines of business.
• Prepare comprehensive reports on staff attendance and performance.
• Collaborate with operations teams to address attendance and timekeeping issues.
• Maintain detailed records of attendance anomalies and real-time incidents.
• Process management requests for scheduling modifications.
• Provide administrative support for workforce management and timekeeping systems.
• Contribute to analytical projects and generate reports as needed.
• Collaborate with staff members, management, HR, and accounting.
• Fulfilling any additional duties as assigned.

Qualifications

• Minimum of 2 years of college experience
• Must have completed the compulsory 1-year NYSC or have an exemption certificate
• 1 years of experience in a service center or similar role
• Proficiency in building and developing reports in Excel
• Exceptional analytical skills and attention to detail
• Excellent communication skills with the ability to interact effectively at all levels of management
• Strong problem-solving and decision-making skills
• Effective conflict resolution strategies
• Excellent organizational, time management, and multitasking abilities